Returns & Refunds

Return Policy

Due to the nature of food and consumable products, Brewie does not accept returns of opened, used, or partially consumed products.

For food safety and quality assurance reasons, we generally cannot accept returns once an order has been delivered.

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Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery with:

- Your order number
- A description of the issue
- Photos of the product and packaging

We will review the issue and work with you to provide a replacement, store credit, or refund when appropriate.

To report an issue, contact:

alissa@snowie.com

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Non-Returnable Items

The following items are not eligible for return:

- Opened food or beverage products
- Used products
- Gift cards
- Clearance or final sale items
- Products damaged after delivery
- Orders returned without prior authorization

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Refunds

Refund requests are reviewed on a case-by-case basis.

If approved, refunds will be issued to the original payment method used during checkout.

Please allow several business days for your financial institution to process the refund after it has been issued.

Shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

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Order Issues

Customer satisfaction is important to us. If there is an issue with your order, please reach out and we'll do our best to make it right.

Email: alissa@snowie.com